HIPAA Statement & Healthcare Data Privacy

ZenoMed is a HIPAA-compliant business associate that understands the critical importance of protecting patient privacy and maintaining the confidentiality, integrity and availability of protected health information.

256-bit encryption security

We store all PHI on secure 256-bit encrypted servers with multiple layers of security protection, so your patients' sensitive information remains completely secure and accessible only to authorised personnel.

Core safeguards

• Administrative safeguards: comprehensive policies and procedures governing PHI access and usage
• Physical safeguards: secure facilities and workstations with controlled access to PHI
• Technical safeguards: advanced encryption, access controls and audit logging systems
• Staff training: regular HIPAA training and certification for all team members

As your business associate, ZenoMed enters into a comprehensive Business Associate Agreement (BAA) with each healthcare provider client. This agreement ensures:

• Proper use and disclosure of PHI only as permitted or required
• Implementation of appropriate safeguards to prevent unauthorised use or disclosure
• Immediate reporting of any security incidents or breaches
• Subcontractors also comply with HIPAA requirements
• Return or destruction of PHI upon contract termination

Technical safeguards

• 256-bit AES encryption for data at rest and in transit
• Multi-factor authentication for all system access
• Role-based access controls and user permissions
• Comprehensive audit logging and monitoring

Administrative safeguards

• Designated HIPAA Security Officer
• Regular staff training and certification
• Incident response and breach notification procedures
• Regular security risk assessments

In the unlikely event of a security incident, we follow established breach response procedures:

• Immediate response: contain and assess the incident within one hour
• Client notification: notify affected clients within 24 hours
• Regulatory reporting: report to HHS and other authorities as required

Our HIPAA Security Officer is available to answer any questions about our compliance measures and security protocols.